Shipping policy

The Basics:

Orders are generally processed within one business day, excluding weekends and holidays. In fact, on most business days, orders received by 2:00 PM Pacific time are shipped the same day. Machine orders require freight shipping to be arranged and are shipped a day or two after orders are received.

We offer the following shipping methods for BOTH domestic and international package shipments, and both offer a range of options regarding cost, delivery time, shipment tracking and other services:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)

Estimated delivery times in continental U.S. (Alaska, Hawaii, etc. can add a few days) are as follows:

  • USPS Ground advantage is typically 3-8 business days
  • UPS Ground is typically 3-5 business days
  • USPS Priority Mail is typically 2-3 business days
  • USPS and UPS Expedited services are typically 1-2 business days

Estimated delivery times for international package deliveries are as follows but can take 2-3 weeks depending on distance and local carrier services available:

  • USPS First Class Package service is typically 2-3 weeks
  • USPS Priority Mail is typically 7-10 business days
  • UPS Ground Standard (Canada Mexico) is typically 7-10 business days
  • UPS Expedited & Saver services are typically 2-5 business days

Customs Duty Charges, import taxes, Clearance fees, and other local/municipal/state fees in the destination country are not included and are the responsibility of the recipient. We’re unable to estimate the duties or taxes in advance.

If you don't have the right combination of ZIP or postal code, country, and shipping service, then you might get a shipping error displayed which you will need to resolve before continuing.

We will send you a tracking number on the day your shipment leaves our warehouse.

If your order is delayed, you will be notified via email, and you may choose to cancel for a full refund. Please contact us within 72 hours if your package arrives damaged.

If you have your own UPS or FEDEX shipping account and prefer to use that service and account, please simply provide account details in the “Special Instructions” section when ordering. We will refund the shipping charges when fulfilling your order.

We also offer local pick-up locally at our warehouse in Pasadena, CA.

We ONLY ship machines to the United States and Canada due to the export requirements, and cost. We ship most machines by truck freight because they are simply too heavy and bulky for USPS or UPS Parcel Services. USPS and UPS services also create a significant risk of machine damage. If your location is difficult for large moving truck, please let us know.

 

Shipping Charges

For domestic shipping, our shipping charges include the amount that UPS or USPS charges us; we do not markup this charge. You choose the shipping service you want, and we calculate the exact cost to ship your order from Pasadena, California.

For international parcel shipments, shipping charges also include a handling charge that covers the cost of export paperwork.

Things that affect the cost of shipping:

  • The weight of your order
  • Dimensions of package (surcharges for large and bulky items).
  • Your distance from Pasadena, CA
  • The shipping service that you choose
  • If the shipment goes to a residence or commercial address
  • If the shipment is domestic or international

Like most sites it’s generally advantages to ship more things than less and one order vs. multiple. At the same time removing a large or bulky item and shipping separately may allow smaller items to ship with a different and more economical service and the large item will ship separately with required service and cost.


Machine Shipments

We ONLY ship machines to the United States and Canada due to the export requirements, and cost. We ship most machines by truck freight because they are simply too heavy and bulky for USPS or UPS Parcel Services. USPS and UPS services also create a significant risk of machine damage. If your location is difficult for large moving truck, please let us know.

After unloading, confirm the number of boxes received matches the shipment total. Also inspect the packaging for any signs of damage. Any missing or damaged items must be documented by the driver before they leave.

Delivery Limitations: Please note that none of our carriers will:

  • Move freight up or down stairs.
  • Drive on residential driveways.
  • Drive on unpaved roads.

There may be additional fees for special services, and they need to be arranged before your order ships, so please contact us first if you need assistance beyond standard curbside delivery.

Freight Charges:

  • Local Delivery - We offer local delivery via Hollywood Delivery Services in the grater Southern California Region. The rate for this service is a flat $99.00. If your address is in their service area you will see this option in checkout.
  • Continental U.S. - For the rest of the Continental U.S. (48 states not including Alaska and Hawaii) we offer a flat rate of $249.00. This include residential or commercial curbside delivery with appointment and truck equipped with a liftgate. This flat rate includes the entire shipment (up to 750 pounds) including multiple machines, stands, tooling, or any additional products in the order. It truly is a case of the more you order, the more you save…
  • Alaska, Hawaii, and Canada - For Alaska, Hawaii, and Canada we offer a flat rate of $399.00. This includes residential or commercial curbside delivery with appointment and truck equipped with a liftgate. This flat rate includes the entire shipment (up to 750 pounds) including multiple machines, stands, tooling, or any additional products in the order.

Canadian Taxes and Duties - Canada truck freight shipping involves 3 additional distinct charges in addition to the product and shipping costs:

  • Canadian Provincial Taxes (GST, PST, HST) depending on which province the shipment is going to. This will be 5% - 15% added to total sales amount depending on province (Canadian Sales Tax).
  • Current Import Duties
  • Hemisphere Customs Brokerage which handles all customs clearance requirements. This is a flat fee of $120 on any shipment.

Before shipping we will reach out to you and inform you of these customs costs and collect the additional charge. You will also have the opportunity to cancel the order. 

Other Considerations: 

  • Limited Access designation is required for "Secured Locations" (schools, colleges, universities, university hospitals, military bases, government facilities, airports, etc). Please provide accurate details on delivery in Special Instructions.
  • Terminal Pickup allows for pickup at local terminal which may be preferred over a delivery location or if your location cannot accept a truck shipment. Terminals tend to be near highways (usually multiple intersecting) and industrial centers. Only certain terminals allow pick-up. Please note in Special Instructions and we’ll confirm If there is a terminal within 50 miles (or 1 hour) of you and whether this is a desired option.
  • Inside Delivery was an option for many years for an added charge (as set by freight carriers). Unfortunately, most carriers have stopped this practice for liability, cost, or other reasons and we can no longer reliably offer it. If you really need Inside Delivery, please give us a call and we can try to help with your specific situation. Our recommendation however has always been to call some friends or find someone local. Saves you some money and lets you meet the neighbors.... 

 

International Shipments

We ship to many parts of the world. You can place your order on our Web site and choose an appropriate shipping method. The total cost of your order, including shipping and handling, is calculated before you commit to placing the order.

Customs Duty Charges, import taxes, Clearance fees, and other local/municipal/state fees in the destination country are not included and are the responsibility of the recipient. Understanding these fees upfront can help in budgeting and avoiding unexpected charges upon delivery. Given the current fluidity in these duties, taxes, and fees in today’s economy, it’s imperative you research your own personal situation and take this into account before purchasing. We’re unable to estimate the duties or taxes in advance.

We do not ship to countries with onerous paperwork requirements, such as requiring notarized or authenticated invoices. Likewise, we will not meet onerous paperwork requirements that might save you duty or taxes. We will not ship your order with false documentation, such as listing the products as gifts or at prices lower than we charge. We are required by our shippers to include accurate export documentation, and we will not risk our ability to ship internationally to save you money. If we cannot complete the paperwork in our offices, without extra expense, we will not do it. We will notify you and cancel the order.

For questions, please reach us at INFO@LittleMachineShop.com