Contact Information

(800) 981-9663
(626) 797-7850
(626) 797-7934 (We no longer receive faxes)
Postal address
396 W. Washington Blvd. #500, Pasadena, CA 91103
Electronic mail
General information:
Corporate information is a division of Siechert & Wood, Inc.
Federal Taxpayer Identification Number (TIN/EIN): 95-3789153
Canadian Business Number (BN): 84121 1444
Dun & Bradstreet (DUNS): 12 088 4382
CAGE Code: 54TU7
IRS Form W-9
More information
Terms & Conditions
Shipping Rates & Policies
Privacy Policies

Problems, Errors and Defective Items

If you have a problem with your order or an item you received, please fill out a Problem Resolution form. The Problem Resolution form provides the information we need to be sure that your problem is handled correctly.

Product Returns

Any item you purchase from us may be returned for credit within 30 days of receipt, provided that the item is unused and in re-sellable condition (subject to our inspection). Before returning any item, fill out the Problem Resolution form to obtain a Return Authorization (RA) number.


We want to meet your expectations in everything we do. Please tell us what you think about our company, products, services, and web site. We would love to hear about what we do right, but it is more important that we learn about what we do wrong. Please tell us what products you would like us to carry, and what we can do to serve you better.

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